Frequently Asked Questions

Frequently Asked Questions 

• HOW DO PLASMA LIGHTERS WORK? ━ Plasma lighters utilize a small electrical arc between two electrodes to ignite materials, making them more versatile than standard lighters. They are fuel-free, windproof, and safe to hold at any angle, thanks to their advanced design. Read more on this by visiting our blog. 

• ARE THERE DISCOUNTS? ━ We occasionally offer discounts and other promotional deals. Stay up-to-date by subscribing to our email list and be the first to know when new products or discounts become available.

• DO QIZEN LIGHTERS WORK ON CIGARS? ━ Yes! The Qizen S2 model was designed specifically for cigars. The Verve is better for larger gauged cigars. 

• HOW LONG DOES IT TAKE TO FULLY CHARGE? ━ It takes about an hour to fully charge a Qizen lighter.

• WHAT TYPE OF MATERIAL IS IT MADE OUT OF? ━ Our lighters feature a durable alloy outer encasing with all recyclable material in the inner workings, ensuring a sustainable and long-lasting product.

• SHIPPING COST? ━ We offer free shipping worldwide on all of our lighters, making it easy and affordable to get your hands on one.

• HOW LONG DOES SHIPPING USUALLY TAKE? ━ Shipping time varies depending on your location. US and Canada orders typically take between 10-20 days, while orders to the rest of the world can take up to 20-35 days.

• IS THERE WARRANTY? ━ We offer a 15 day return policy for any product defects or damage during the shipping process. Proof of purchase is required.

• WHAT TYPE OF CHARGERS DO QIZEN LIGHTERS REQUIRE? ━ All of our lighters come with a micro-USB cable for convenient charging.